Refund policy

Return and refunds information 

For clothing made and shipped by my manufacturer:

1. If you recieve the wrong item, size, or the item is sent to the wrong address (different that whatever item, size or address you specified) you are eligible for a replacement or full refund.

2. If your item has low print quality or wrong position of print you are eligible for a replacement or full refund. Examples: blurry print, design placement issue (too low, wrong way up etc), print that peels off, and designs printing too large or small that it is too far from the original design.

3. You are eligible for a replacement or full refund if your items size is wrong - 3cm bigger or smaller than size chart.

4. You are eligible for a replacement or full refund if your items colour is very different from how it should be

5. You are eligible for a replacement or full refund if your items quality is very unsatisfactory - broken, holes, torn, wrong thread colour, crooked, missing parts of design, stains and white underbase visable.

6. You are eligible for a full refund if the product is out of stock

7. You are eligible for a replacement or full refund if the product is lost during shipping or logistics are not updated for 30 days.

8. You are eligible for a full refund if you cancel your order before the item is put into production. After this, only the shipping fee can be refunded, so please be quick to cancel is needed because items are put into production very quickly.

 

For items shipped from myself;

Hairclips:

Each clip is handmade, so no two are exactly alike. For hygiene reasons, I cannot accept returns on hair accessories unless they arrive damaged or faulty. If your clip arrives damaged, please contact me within 14 days of delivery with a photo, and I'll happily arrange a refund or replacement.

Reduced section clothing: 

These pieces are sold at a reduced price because they may have small faults (e.g. loose threads, tiny marks, or misprints). By purchasing, you agree that the listed imperfections are part of the deal. Refunds or exchanges aren't available for faults already described. If your item arrives with a different fault not listed, you can request a refund or replacement by contacting me within 14 days of delivery.

How to Return

Please email me first at luckytackyy@gmail.com with your order number and reason for return.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds are issued to your original payment method once the item is received in its original condition.